Business Communication Skills Training

Course Description


It can be so frustrating coming away from a discussion and thinking to yourself that the talk could have gone better or that the interaction left you dissatisfied because you hadn’t achieved the desired outcome.

Are you tired of being on the low priority list of a service provider that you have paid up front?

Do you feel uncomfortable following up quotes and asking for payment?

The way in which you communicate will determine your success.

It’s no secret that the majority of top leaders are skilled communicators, accomplished at getting others to share his or her vision.

Take the Communication Skills course, understand the ease with which relationships are built and strengthen interactions with your contacts.

The Communication Course explores how to establish rapport and also how to speak persuasively.

CommunicationCourse Outline:

  • Styles of communication.
  • Active Listening.
  • Setting Expectations.
  • Telephone techniques.
  • Interacting with clients

Course Outcomes

  • Describe the importance of good communication skills.
  • Demonstrate different communication methods.
  • Explain what to say in particular situations.
  • Identify different communication styles.

Assertiveness Skills Training

Assertiveness Course description


When you’re in the business of serving others you are quite probably a people pleaser.

You want to delight your clients and say yes to every request for help, finding it difficult to say no because you’re naturally inclined to be helpful because your default position is not to cause offence.

Assertiveness is having the confidence to express your own opinions clearly and positively, and understanding that your opinions are no less valid than the next person’s.

In a business context, assertiveness is an important skill that will help you to communicate your ideas clearly with clients and contractors alike without appearing ‘pushy’.

Assertiveness is frequently confused with aggression, anger, brashness, or even bullying. Being assertive is none of these things.

Course Outline

  • Dealing with criticism. Giving and receiving.
  • Managing Emotions.
  • How to ask for what you want effectively
  • How to disagree without causing offence.
  • Assertive or Aggressive, distinguishing between the two?

Assertiveness Course Outcomes

  • Describe assertive behaviour
  • Define clear, direct communication and apply it to different situations
  • Outline techniques for setting boundaries
  • Identify personal areas for improvement
  • Develop confidence action plan

Contact us to find out more